Simple tools to help protect yourself from online scams and suspicious calls, so you can browse, shop, and connect with family without worry.
Covers one computer or tablet. Includes real-time website checking, call-pattern alerts, and access to the written help guides. Updates automatically every 48 hours. Suitable for people who are comfortable using a computer and mainly want a second opinion running quietly in the background.
Everything in Essentials, plus covers up to three devices (computer, tablet, and smartphone). Adds the monthly 15-minute check-in call with a support team member who reviews any flagged events from the past month and answers questions. Popular with people who want a regular human touchpoint.
Covers up to five devices across two households. Designed for adult children who want to help a parent stay safer online without taking over their computer. Includes a separate family dashboard showing flagged events, with the account holder's permission, and a quarterly review call.
No payment details needed to start. Cancel any time. Our support team is available if you have any questions during your trial.
Most phone scams follow a recognisable pattern once you know what to look for. The problem is that by the time the pattern becomes obvious, the caller has often already created a sense of urgency that makes it hard to think clearly. This guide walks through the most common tactics, with specific examples of what callers say and why those phrases are designed to work.
Read more →One of the most useful things you can know about staying safe from fraud is what legitimate organisations will never ask you to do. This is not a long list, but it is a consistent one. Banks, government offices, and utility companies follow the same basic rules, and knowing those rules makes it much easier to recognise when something is wrong.
Read more →Online shopping is genuinely convenient, and most of the time it works exactly as it should. But there are websites that look professional and trustworthy while being set up specifically to collect payment details without sending anything in return. This guide covers the practical checks you can do before entering your card details on an unfamiliar website.
Read more →“I had a call last month from someone claiming to be from my bank. Fairhaven Maplewood showed me a notice saying the number matched a known pattern. I hung up and called my bank directly. Turned out it was not them at all.”
— Keiko T., 68, Retired teacher, Kyoto
Answer three short questions and we will point you toward the plan that fits your situation. No personal details needed.
Margaret Holloway spent twelve years in consumer protection at a citizens advice bureau in Osaka before founding Fairhaven Maplewood in 2019. She previously led a regional fraud-awareness programme that ran workshops in community centres across the Kansai area, reaching several hundred older residents over four years. The experience of watching her own mother nearly fall victim to a bank-impersonation call in 2018 pushed her from awareness work into building something practical. Margaret tests every new feature herself on a laptop she deliberately keeps set to large-font mode, because she believes if it is not easy for her to use at that setting, it is not ready. Outside work, she tends a small vegetable garden in Nara and is a committed but mediocre amateur watercolourist.
Fill in your details and a member of our support team will contact you, usually within a few hours during daytime. We will answer your questions and help you decide if Fairhaven Maplewood is right for you.
